Measures after the
occurrence of violence in healthcare facilities
Secondary and tertiary interventions involve providing
support to professionals impacted by violence and caring for those affected to
help lessen the harmful effects of violence through treatment, rehabilitation,
and prevention of future victimization.
Secondary intervention
After the violent act has taken place, it is crucial
to offer assistance to the individual who has been victimized. Thus, the goal
should be to reduce the negative impacts of the incident and address the sense
of guilt that may follow an act of violence, as well as deter the victim from
reporting the incident. It is imperative to immediately encourage staff support
efforts and psychoeducational meetings featuring experts. The subsequent steps
should be taken:
Promptly provide medical
care to the victim, along with a report detailing the incident and injuries
sustained, including photographs if available.
Consulting, qualified
staff or an external counsellor provide advises and support to address the
psychological effects of violence, with peer support groups as an added
resource. It is necessary to offer access to individuals who are able to assist
in the resolution of conflicts, these individuals should be chosen from various
departments, in order for a person in need of support to have a neutral
resource within the organization. Contacts must receive thorough training for
the project and be encouraged to offer suggestions for improvements or
solutions when necessary. Additionally, having a neutral expert advisor,
potentially from an external source, with psychological and legal knowledge is
crucial for contacts dealing with difficult and lengthy cases [50,51].
Process Management, is
crucial for effectively dealing with conflicts in the organization. It is
essential to continuously monitor, report, and investigate violent incidents in
order to uncover the root causes of violence and identify ways to enhance
prevention measures through incident reports. Executives can monitor trends of
violence and assess the success of violence prevention measures through
continuous surveillance [50,52].
Investigation of
complaints, assistance should be provided to the employee, particularly in
instances of harm. Additionally, it is essential to notify the victims that
their situation was examined by the proper authorities. Healthcare workers who
have been victims of WPV struggle to stand up for their rights due to ongoing
emotions of shock, anger, and frustration. If the employee chooses to make a
claim because of the injury, a person in power needs to be prepared to provide
the required assistance and support to the employee [52,53].
Mediation, is one way to
resolve disputes, however it does not always ensure that the incident will not
happen again in the future [54,55].
Resolving cases in
courts, is typically the course of action taken by employees when they are
injured and decide to seek compensation through a claim. In these instances,
evidence is gathered and compiled into a thorough file documenting the
occurrence of violence.
Tertiary intervention
Tertiary intervention involves providing long-term
support for individuals who have experienced a violent event, such as offering
rehabilitation or social services to help reduce emotional trauma for the
victim.
Social support, prior
research has shown that social support can lessen the negative effects of
violence on the mental and professional functioning of healthcare workers
experiencing workplace violence, such as increased anxiety, work-related
stress, and unhappiness. Even though researchers have different
interpretations, they agree that social support involves connecting external
resources with personal relationships. There are two categories in which social
support can be categorized. A group includes physical, visible, or practical
assistance, like solid material help, social ties, and involvement in personal
connections (such as relatives, buddies, and coworkers). The second kind is
personal and experiential emotional support, where people feel appreciated,
assisted, and understood in society, and is closely linked to their own
emotions. The connection between hazardous work environments and decreased
dedication at work was found to be stronger for workers lacking support from
colleagues. Additionally, there was a discovered low level of emotional
commitment in the workplace and a high level of turnover intention linked to
psychological violence in the workplace [51,56].
Compensation, must be
provided to providers, as physical WPV can occur suddenly and result in
immediate severe injuries and damages, leading to high recovery expenses [57].
Organizational Agreements
and Protocols, for establishing safe zones or safely transporting patients
outside hospital or emergency entrances. Additionally, recommendations for
delivering home healthcare in hazardous circumstances, guaranteeing prompt
staff responses and assistance in emergencies, and employing strategies to
lessen patient wait times and offer timely updates to patients in the waiting
area. In many research studies, patient dissatisfaction with the healthcare
system is often attributed to waits for appointments [3,58,59].
Care Professional
Programs and contracts led by psychologists, doctors, and psychiatric nurses
are essential in mitigating the detrimental effects of WPV, which encompasses
post-traumatic stress disorder, anxiety, depression, and other concerns. The
most common problems faced by those impacted are related to mental health.
Typically, victims of workplace violence and bullying require several months of
therapy to tackle their psychological issues. Furthermore, further studies
suggest that cognitive therapy can reduce the impact of anxiety, depression,
and trauma on healthcare workers who are subjected to workplace violence and
bullying. Psychiatric nurses provide cognitive therapy through teaching skills
to address workplace violence and bullying issues [52,57].
Providing remedial
opportunities, as psychological distress plays a key role in the reintegration
process of workplace violence victims, taking time off work will enable them to
receive appropriate professional assistance for their individual needs. An
alternative work environment must be an option the victim should have [60].
Considering the above, the combination of different
offenders, forms of violence, and care environments presents a challenge for
developing interventions for violence, suggesting that a one-size-fits-all
strategy may not work or be viable. A multifaceted approach (Table 1) is
required to combat WPV, as the common culprits (patients, their
relatives/visitors, and coworkers) are varied.
Violence in the
workplace against healthcare workers during the Covid-19 outbreak
Worryingly, the latest data show even bigger increases
in aggression and WPV in various healthcare environments amid the Covid-19
crisis. HCWs were on the frontlines battling the disease, facing risks such as
increased workload, reduced sleep, isolation and quarantine, and less
socializing. Thus, insufficient personnel and equipment, increased risk of
morbidity and mortality associated with the disease increases the likelihood of
burnout, exhaustion, bulling, threatening behaviour and physical assault. Emergency
departments have experienced a disproportionate rise in violent incidents, with
up to twice as many occurrences compared to before the pandemic.
Frequent violent incidents have been consistently
linked to a reduction in the level of care provided to patients and a decrease
in the well-being of healthcare workers. Nurses and physicians, who are both
involved in direct patient care and on the front line, faced the highest rates
of WPV, compared to other professions. Unfortunately, although WPV is common
and has a significant impact, research shows that many organizational
interventions do not lead to lasting improvements [61-65]. In Greece, many
cases of violence against healthcare providers go undocumented and unreported
as they are not reported to official authorities or competent agencies. The
victim internalizes social attitudes and expectations, worrying about potential
judgement and stigma if the situation becomes known to others. In some
instances, professionals encounter violence or aggression so often that they
become accustomed to it and view it as a normal aspect of their job.
Approximately two-thirds of HCWs are believed to have encountered workplace
violence, research literature from Greece has shown that nurses being more
susceptible to WPV compared to physicians. Law 3850/2010 has been aligned with
European Directive 89/391, which mandates that companies are responsible for
ensuring the health and safety of their workers. Also, in 2021, Law 4808/2021
ratified the International Labour Organization's (Convention 190) on
eliminating workplace violence and harassment, leading to the regulation of
similar circumstances. Currently, Greece is part of a cluster of nations that
have introduced haphazard strategies to address WPV and bullying. Which are
still in the initial phases of development and application. However, the
increase in migration flows, incidents of juvenile violence, domestic violence
and gypsy attacks indicate that measures should be intensified [66-69].